Personal Data Protection Policy
As of August 5, 2026
IN SUMMARY ON THE PROTECTION OF YOUR PERSONAL DATA
This Terrass'' Hotel personal data protection policy is an annex to the General Terms and Conditions and therefore has contractual value. In the event of any conflict between the General Terms and Conditions and this policy, the General Terms and Conditions shall prevail, which the user of our websites acknowledges and accepts.
This personal data protection policy demonstrates the Terrass'' Hotel's commitment to being fully transparent with the website user about how it manages their personal data and incorporates the latest requirements from applicable legislation and regulations, including the European General Data Protection Regulation (GDPR).
The data protection officer for the Terrass'' Hotel is: Mr. Romain BINET - Email: privacy@biografygroup.com
For any questions from the user regarding this personal data protection policy, they are invited to ask their question by sending a message to privacy@biografygroup.com
SUMMARY
Article 1. What is the purpose of the Personal Data Protection Policy?
I. PERSONAL DATA
Article 2. What is personal data?
Article 3. What personal data is collected by the Terrass''Hotel and for what purposes?
Article 4. Who has access to the user's personal data?
Article 5. What are the rights of Users regarding the personal data collected?
Article 6. For how long is personal data collected?
Article 7. What measures are in place to protect users' personal data?
II. COOKIES
Article 8. What is a cookie?
Article 9. What tracking systems does the Terrass'' Hotel use and for what purpose?
Article 10. How to allow/disable cookies?
III. AMENDMENT TO THE DATA PROTECTION POLICY
Article 11. What is the purpose of the Personal Data Protection Policy?
PROTECTION OF PERSONAL DATA
Article 1. What is the purpose of the Personal Data Protection Policy?
The purpose of this Personal Data Protection Policy is to inform the User about how Terrass'' Hotel manages the personal data of users of its websites, whether they are customers or not (hereinafter "the Users").
I. PERSONAL DATA
Article 2. What is personal data?
According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, personal data is "any information relating to an identified or identifiable natural person (hereinafter referred to as 'data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person".
Article 3. What personal data is collected by the Terrass'' Hotel and for what purposes?
The Terrass'' Hotel collects personal data on the following website: https://www.terrass-hotel.com/
Data processing concerned: Sending exclusive offers and communication
Personal data processed : Email address
Purpose : Commercial
Legal basis : Legitimate interest / contract (following a stay)
Retention period : 3 years from the date you were last active with us in any way.
Data processing concerned : Newsletter
Personal data processed : Email address
Purpose : Commercial
Legal basis : Consent
Storage period : The duration of registration
Data processing concerned: Email open tracking (tracking pixel)
Personal data processed: Email address, email open date, clicks on links
Purpose: Audience measurement, content personalization, and adjustment of sending frequency.
Legal basis: Consent (distinct from consent to receive the newsletter)
Shelf life: Date of last opening only, crushed upon each new opening
Data processing concerned : Contact prior to the stay
Personal data processed : Name, surname, email, telephone
Purpose : Commercial
Legal basis : Contract
Shelf life : 3 years
Data processing concerned : Contact and monitoring of services during the stay – satisfaction monitoring
Personal data processed : Name, surname, email, telephone
Purpose : Commercial
Legal basis : Contract
Shelf life : 3 years
Data processing concerned : Booking, tracking and payment
Personal data processed : Last name, first name, email address, bank details, bank card details, identity document
Purpose : Commercial
Legal basis : Contract
Storage period : 5 years (bank details are deleted after 15 days)
Data processing concerned : Recruitment of new employees
Personal data processed : Name, surname, email, telephone number, CV data (mandatory data)
Purpose : Recruitment
Legal basis : Performance of pre-contractual measures
Retention period : 2 years after last contact (except for recruitment)
Data processing concerned : Management of telephone calls
Personal data processed : Surname, first name, telephone number, email address (if provided), audio recording of calls, notes and tags associated with calls
Purpose : Managing customer and prospect requests, monitoring service quality, training teams and ensuring secure exchanges.
Legal basis : Performance of a contract (Article 6.1.b GDPR) and legitimate interest (Article 6.1.f GDPR).
Retention period : Records and associated data are kept for a maximum of 24 months.
Article 4. Who has access to the User's personal data?
The only recipients of Users' personal data are:
- the relevant departments and employees of the Terrass'' Hotel and the Biografy group (including: IT, sales/marketing, operational departments) are bound by specific data protection obligations;
- companies that assist the Terrass'' Hotel in the operation and/or management of the sites;
- Our hotels' subcontractors.
These structures only receive the personal information strictly necessary for taking reservations and possibly calling customers back.
The processing of personal data by these structures is carried out under conditions that comply with applicable laws and regulations.
Article 5. What are the rights of Users regarding the personal data collected?
The User has access to the rights detailed in Chapter III of the GDPR, including the following rights:
- Right of access to personal data collected on the Website
- Right to modify/rectify them,
- Right to erasure (“right to be forgotten”), unless there is a legal reason that obliges us to retain them,
- Right to restriction of processing, that is, the right to ask us in certain cases to suspend the processing of personal data,
- Right to data portability, that is to say the right to request a copy of one's personal data in a common format (for example, a .csv file),
- Right to object to the processing of personal data,
- Rights relating to individual decision-making and profiling, i.e., the right to ask us to be transparent about any profiling we carry out or any automated decision-making,
All of these rights apply to data processing carried out through the Terrass'' Hotel website and requesting personal information (registration forms, contact requests, booking confirmations, etc.). Any user can contact Terrass'' Hotel by sending an email to privacy@biografygroup.com or by mail to the following address: 12-14 Rue Joseph de Maistre, 75018 Paris, France.
The User also has the right to lodge a complaint with the Commission Nationale Informatique et Libertés (CNIL), the supervisory authority for data protection issues in France ( www.cnil.fr ).
The Terrass'' Hotel would, however, like the opportunity to address your concerns before you contact the CNIL. Therefore, please contact us first.
Article 6. For how long is personal data collected?
Users' personal data is stored in accordance with applicable laws and regulations.
For more information, any user can contact the Terrass'' Hotel by sending a message to privacy@biografygroup.com
Article 7. How is personal data protected?
The Terrass'' Hotel is very vigilant about the security of personal data and takes all reasonable precautions to prevent any unauthorized access to, disclosure, alteration or destruction of personal data.
The personal data collected is stored by the Terrass'' Hotel or its service providers, and is protected by means of physical and electronic access controls, firewall technologies and other reasonable security measures.
Such measures cannot, however, prevent all risks of loss, access, misuse, or alteration of the personal information collected. Where required by law, the Terrass'' Hotel will notify the User of any instance of loss, access, misuse, or alteration of their personal data, so that they can take appropriate steps to enforce their rights. The Terrass'' Hotel will notify the User electronically, by mail, or by telephone, if permitted by law.
Users are advised not to transmit payment information or sensitive information by email or in sections not intended for this purpose (e.g., sending a credit card number by email).
The User is also informed that they always have the option to choose which personal data they wish to provide.
However, your decision not to share certain data could affect your experience with our services. For example, we cannot process anonymous bookings, and if we are not authorized to disclose your personal data to hotels within our group, we may be unable to provide certain services, such as bookings.
Similarly, if the User does not authorize us to disclose their personal data to third parties, such as subcontractors of the Terrass'' Hotel (transfer service, concierge service, etc.), we may not be able to provide all available services, or the provision of these services may be delayed. We will strive to respond to your request as quickly as possible.
II. COOKIES
Article 8. What is a cookie?
According to the National Commission for Information Technology and Freedoms, a cookie corresponds to information placed on the User's access device by the server of the Website or Application that he/she visits.
A cookie contains several pieces of data:
- the name of the server that uploaded it,
- an identifier in the form of a unique number,
- possibly an expiry date.
This information is sometimes stored on an access device in a simple text file which a server accesses to read and save information.
Article 9. What tracking systems does the Terrass'' Hotel use and for what purposes?
The User is informed that the Terrass'' Hotel uses the following tracking tools:
- Google Analytics
- Google Tag Manager
- Google Search Console
- DoubleClick
- LoungeUp
- Bing
- WebFlow
The Terrass'' Hotel website, online services, interactive applications, email messages and advertisements may use "cookies" and other technologies such as invisible pixels and web beacons.
In accordance with the CNIL's recommendation of April 14, 2026, regarding tracking pixels in emails, the pixels embedded in our marketing emails and newsletters (open measurement, personalization) are used only with the prior and separate consent of the recipient. This consent can be withdrawn at any time via the link provided for this purpose in each of our emails, or by writing to privacy@biografygroup.com. Pixels present in our transactional emails (booking confirmations, invoices, stay-related communications) are not subject to this requirement, as they are used solely for deliverability measurement purposes.
These technologies help us better understand user behavior, tell us which parts of our websites are visited, and facilitate and measure the effectiveness of advertising and web searches.
We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information under local law, we also treat these identifiers as personal information.
Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this data protection policy.
The Terrass'' Hotel also uses cookies and other technologies to remember personal information when you use our website, online services and applications.
Our goal in these cases is to make your experience more practical and personalized. For example, knowing your country and language helps us offer a more tailored and useful marketing experience.
We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. The Terrass'' Hotel may use this information in its marketing and advertising services.
Pixel tags allow us to deliver targeted advertising messages in a format that customers can read. We can use this collected information to reduce or eliminate the number of messages sent to customers.
The User is informed that he/she has, at any time, a right of access to data concerning him/her relating to cookies and of objection allowing him/her to choose at any time to accept or not accept cookies.
However, if the User does not accept cookies, the use of the Services (and in particular browsing the Sites) may not be carried out correctly.
Article 10. How to allow/disable cookies?
The User can manage, disable, and allow cookies at any time by configuring their internet browser. For example:
- for smartphone or Mac tablet: via the Settings section/then select the browser concerned/Accept cookies/Never/or From visited sites/or Always.
- for Android smartphones: after launching the browser, press the menu button (bottom left of the Mobile Device) /More/Settings/Accept cookies or do not accept.
- for computer:
• In Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
• in Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
• under Chrome: https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDes...
• under Firefox: https://support.mozilla.org/fr/kb/desactiver-cookies-tiers
• In Opera: http://help.opera.com/Windows/10.20/fr/cookies.html
For more information on protecting and disabling cookies, the User can use the help section of their browser.
If you have difficulty exercising your right to access or object to cookies, you can contact the Terrass'' Hotel via email at: privacy@biografygroup.com
The maximum lifespan of a cookie is thirteen months.
III. AMENDMENT TO THE DATA PROTECTION POLICY
The Terrass'' Hotel reserves the right to change, modify or revise this policy at any time.
The date of the last update of the document is August 5, 2026.
In the event of a significant change to this policy, we will post on the Sites that our data protection policy has been modified.
If we make significant changes to how we use your personal data, we will notify you by email at the address listed in your account (if applicable) or by means of a notification on the homepage of our Sites, while giving you the opportunity to refuse this new use.
Any changes to this data protection policy will take effect upon their publication on the Sites.
Your use of our Sites after these changes come into effect signifies acceptance of this data protection policy according to the new terms made public.