personal data protection policy
As of May 23, 2023
SUMMARY OF YOUR PRIVACY POLICY
This privacy policy of the Terrass'' Hotel is an annex to the GTC ("General Conditions") and therefore has contractual value. In case of contradiction between the GTC and the present policy, the GTC will prevail, which the user of our sites recognizes and accepts.
The present policy of protection of personal data testifies to the will of the Terrass'' Hotel to be totally transparent towards the user of the site on its way of managing its personal data and integrates the last requirements resulting from the applicable legislation and regulation and in particular from the European regulation on the protection of personal data (RGPD).
The personal data protection referent of the Terrass'' Hotel is : Mr Thomas LEMAITRE - Email : privacy@biografygroup.com
If you have any questions about this privacy policy, please send a message to privacy@biografygroup.com
SUMMARY
Article 1. What is the purpose of the Privacy Policy?
I. PERSONAL DATA
Article 2. What is personal data?
Article 3. What personal data is collected by the Terrass''Hotel and for what purposes?
Article 4. Who has access to the user's personal data?
Article 5. What are the rights of the Users concerning the collected personal data?
Article 6. For what period of time is personal data collected?
Article 7. What measures are put in place to protect users' personal data?
II. COOKIES
Article 8. What is a cookie?
Article 9. What are the tracking systems used by the Terrass'' Hotel and for what purpose?
Article 10. How do I enable/disable cookies?
III. CHANGES TO THE DATA PROTECTION POLICY
Article 11. What is the purpose of the Privacy Policy?
PROTECTION OF PERSONAL DATA
Article 1. What is the purpose of the Privacy Policy?
The purpose of this Personal Data Protection Policy is to inform the User about the way in which the Terrass'' Hotel manages the personal data of the users of its websites, whether or not they are customers (hereinafter "Users").
I. PERSONAL DATA
Article 2. What is personal data?
According to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, personal data is "any information relating to an identified or identifiable natural person (hereinafter referred to as "data subject") ; "An 'identifiable natural person' shall be deemed to be a natural person who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity."
Article 3. What personal data is collected by the Terrass'' Hotel and for what purposes?
Le Terrass'' Hotel collects personal data on the following website: https://www.terrass-hotel.com/
Data processing concerned: Sending of exclusive offers and communication
Personal data processed: Email address
Purpose : Commercial
Legal basis: Legitimate interest / contract (following a stay)
Retention period: 3 years from the date you were last active with us in any way
Data processing concerned: Newsletter
Personal data processed: Email address
Purpose : Commercial
Legal basis: Consent
Retention period : The time of registration
Data processing concerned: Contact before the stay
Personal data processed: Name, first name, e-mail, telephone
Purpose: Commercial
Legal basis: Contract
Retention period: 3 years
Data processing concerned: Contact and follow-up of services during the stay - satisfaction follow-up
Personal data processed: Name, first name, e-mail, telephone
Purpose: Commercial
Legal basis: Contract
Retention period: 3 years
Data processing concerned: Booking, follow-up and payment
Personal data processed: Name, first name, e-mail, bank details, credit card, identity document
Purpose: Commercial
Legal basis: Contract
Retention period: 5 years (deletion after one day of bank data)
Data processing concerned: Recruitment of new employees
Personal data processed: Name, surname, e-mail, telephone, CV data (mandatory data)
Purpose: Recruitment
Legal basis: Execution of pre-contractual measures
Retention period: 2 years after the last contact (except recruitment)
Article 4. Who has access to the User's personal data?
The only recipients of Users' personal data are :
- the relevant departments and employees of the Terrass'' Hotel and the Biografy group (in particular: IT, sales/marketing and operational departments) are bound by specific data protection obligations;
- the companies that assist Terrass'' Hotel in the operation and/or exploitation of the sites;
- The subcontractors of our hotels.
These structures only receive the personal information strictly necessary to make a reservation and to call back clients.
The processing of personal data by these structures is carried out in accordance with the applicable laws and regulations.
Article 5. What are the rights of the Users concerning the collected personal data?
The User has access to the rights detailed in Chapter III of the GDPR, including the following rights:
- Right of access to personal data collected on the Website
- Right to modify/rectify them,
- Right to erasure ("right to be forgotten"), unless there is a legal reason for us to keep it,
- Right to restrict processing, i.e. the right to ask us in certain cases to suspend the processing of personal data,
- Right to data portability, i.e. the right to request a copy of one's personal data in a common format (e.g. a .csv file),
- Right to object to the processing of personal data,
- Individual decision and profiling rights, i.e. the right to ask us to be transparent about any profiling we do or any automated decisions,
All of these rights are exercised for data processing carried out through the Terrass'' Hotel website and requesting personal information (registration forms, contact requests, reservation confirmation, etc.). Any user can contact the Terrass'' Hotel by sending an email to the address privacy@biografygroup.com or to the postal address: 12-14 Rue Joseph de Maistre 75018 Paris.
The User also has the right to file a complaint with the Commission Nationale Informatique et Libertés (CNIL), the supervisory authority for data protection issues in France(www.cnil.fr).
However, Le Terrass'' Hotel would like a chance to address your concerns before you contact the CNIL. Therefore, please contact us first.
Article 6. For how long are personal data collected?
Users' personal data is stored in accordance with the applicable laws and regulations.
For more information, all users can contact the Terrass'' Hotel by sending a message to privacy@biografygroup.com
Article 7. How are personal data protected?
The Terrass'' Hotel is very vigilant about the security of personal data and takes all reasonable precautions to prevent unauthorized access, disclosure, alteration or destruction of personal data.
Personal data collected is stored by the Terrass' Hotel or its service providers, and is protected by physical and electronic access controls, firewall technologies and other reasonable security measures.
However, such measures cannot prevent all risks of loss, access, misuse or alteration of the personal information collected. In cases where the law requires it, the Terrass'' Hotel will notify the User of any case of loss, access, misuse or alteration of his personal data, so that he can take the appropriate steps to enforce his rights. The Terrass'' Hotel will notify the User by electronic or postal means or by telephone, if authorized by law.
The User is requested not to transmit payment information or sensitive information by e-mail or in sections not intended for this purpose (for example, sending a credit card number by e-mail).
The User is also informed that he/she always has the possibility to choose the personal data he/she wishes to provide.
However, their decision not to provide certain data may affect their experience with the services. For example, we cannot make anonymous reservations and, if we are not permitted to disclose your personal data to our group hotels, we may not be able to provide certain reservation or other services.
Similarly, if the User does not authorize us to disclose his/her personal data to third parties, such as subcontractors of le Terrass'' Hotel (transfer service, concierge service, ...), we may not be able to provide all possible services or the provision of these services may be delayed. We will do our best to respond to your request as soon as possible.
II. COOKIES
Article 8. What is a cookie?
According to the Commission Nationale de l'Informatique et des Libertés, a cookie is a piece of information deposited on the User's means of access by the server of the Website or Application that he or she visits.
A cookie contains several data:
- the name of the server that uploaded it,
- an identifier in the form of a unique number,
- possibly an expiration date.
This information is sometimes stored on a medium in a simple text file that a server accesses to read and record information.
Article 9. What are the tracking systems used by the Terrass'' Hotel and for what purposes?
The User is informed that the Terrass'' Hotel uses the following tracking tools:
- Google Analytics
- Google Tag Manager
- Google Search Console
- DoubleClick
- LoungeUp
- Bing
- WebFlow
The Terrass'' Hotel website, online services, interactive applications, emails and advertisements may use "cookies" and other technologies such as web beacons and web beacons.
These technologies help us better understand user behavior, tell us which parts of our websites are visited, and facilitate and measure the effectiveness of web advertising and searches.
We treat information collected by cookies and other technologies as non-personal information. However, to the extent that Internet Protocol (IP) addresses or similar identifiers are considered personal information by local law, we also treat these identifiers as personal information.
Similarly, to the extent that non-personal information is combined with personal information, we treat the combined information as personal information for the purposes of this data protection policy.
Le Terrass'' Hotel also uses cookies and other technologies to remember personal information when you use our website, online services and applications.
Our goal in these cases is to make your experience more convenient and personal. For example, knowing your country and language helps us deliver a more personalized and useful marketing experience.
We use this information to understand and analyze trends, administer the site, learn about user behavior on the site, improve our products and services, and gather demographic information about our user base as a whole. Le Terrass'' Hotel may use this information in its marketing and advertising services.
Pixel tags allow us to deliver targeted advertising messages in a format that customers can read. We may use this collected information to reduce or eliminate messages sent to customers.
The User is informed that he/she has, at any time, the right to access his/her data concerning cookies and to oppose them, allowing him/her to choose whether or not to accept them.
However, if the User does not accept cookies, the use of the Services (and in particular the navigation on the Sites) may not be carried out correctly.
Article 10. How do I enable/disable cookies?
The User may at any time manage, deactivate and authorize cookies by setting his or her Internet browser. For example:
- for Mac smartphones or tablets: via the Settings section/select the relevant browser/accept cookies/never/or from visited sites/always.
- for Android smartphones: by pressing, after launching the browser, the menu button (bottom left of the Mobile Device) /More/Settings/Accept cookies or not accept.
- for computer :
- under Internet Explorer: http://windows.microsoft.com/fr-FR/windows-vista/Block-or-allow-cookies
- under Safari: https://support.apple.com/fr-fr/guide/safari/sfri11471/mac
- under Chrome : https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDes...
- under Firefox : https://support.mozilla.org/fr/kb/desactiver-cookies-tiers
- under Opera : http://help.opera.com/Windows/10.20/fr/cookies.html
For more information on protecting and disabling cookies, the User can use the help section of his browser.
In case of difficulty in exercising his right of access or opposition to cookies, the User may contact the Terrass'' Hotel via the email address: privacy@biografygroup.com
The maximum duration of a cookie is thirteen months.
III. CHANGES TO THE DATA PROTECTION POLICY
Le Terrass'' Hotel reserves the right to change, modify or revise this policy at any time.
The date of the last update of the document is May 23, 2023.
If there is a material change to this policy, we will post on the Sites that our data protection policy has been changed.
If we make material changes to the way we use your personal information, we will notify you by email to the address in your account (if any) or by means of a notice on the home page of our Sites, and give you the opportunity to opt out of the new use.
Any changes to this Privacy Policy will be effective upon posting on the Sites.
Your use of our Sites after these changes become effective constitutes acceptance of this Privacy Policy under the new terms as made public.