The site www.terrass-hotel.comThe website, hereinafter referred to as "the site", is a hotel reservation tool.
It is published by Biografy Group, with capital of €27,011,535, headquartered at 32, avenue de l'Opéra - 75002 PARIS and registered with the Paris Trade and Companies Registry under number RCS 429 706 781. Intracommunity VAT FR 55 429 706 781. Contact us at firstname.lastname@example.org or by telephone on 01 53 09 30 30.
For the purposes of these general terms and conditions of sale, it is agreed that the customers and TERRASS" HOTEL shall be collectively referred to as the "Parties" and individually referred to as the "Party" and that the user who has validated a reservation or an order shall be referred to as the "Customer".
These terms and conditions apply to all countries and currencies. Any reservation or order implies full acceptance of these terms and conditions.
TERRASS" HOTEL reserves the right to modify these general terms and conditions of sale at any time by publishing a new version on the Site. The general terms and conditions of sale applicable shall remain those in force on the date of the reservation or order.
ARTICLE 1: LEXICON
"Confirmation email": An email sent by TERRASS" HOTEL as the final step in the reservation or order process. This summarises the reservation validated by the customer and confirms its receipt by the site www.terrass-hotel.com. The confirmation email constitutes a booking confirmation as defined below.
"Booking Confirmation": A dematerialised document which summarises the characteristics of the services booked at the end of the booking process and its validation by the Client. The booking confirmation is issued in particular after a booking has been made on the website www.terrass-hotel.comThe confirmation of a reservation is made after a reservation has been made on the website, during which the Client's credit card number is entered as part of an online payment or guarantee before proceeding with the final validation.
"Establishment Contract": Contract for the provision by TERRASS" HOTEL establishments of all the services defined below and which have been effectively ordered by the Customer following validation of his/her reservation online or by another reservation method.
"Client": A natural person of legal age who has full legal capacity at the time of subscription to the establishment's contract.
"Reservation request" means a request for a reservation of rooms or tables in the restaurant, made by the customer via mobile communication services or the internet.
"Mobile Services": All services and protocols that allow mobile phones to be connected to the Internet, and in particular to consult and book the services provided by TERRASS" HOTEL.
"Online booking" means the booking of rooms, restaurant tables and any additional accessories or services offered by TERRASS" HOTEL establishments on its website www.terrass-hotel.com.
"Reservation by telephone or e-mail": Reservation of rooms or additional services offered by the TERRASS" HOTEL by telephone call or by sending an e-mail by the Customer, fulfilling the reservation registration process as described in these terms and conditions.
"Establishment": Refers to the TERRASS" HOTEL with rooms or any other related services offered on the site www.terrass-hotel.com.
"Services": Services marketed by TERRASS" HOTEL consisting, within the framework of a contract with the establishment, of the provision of rooms whose essential characteristics are presented on the site www.terrass-hotel.com with or without the provision of meals and/or breakfasts and other complementary services linked to temporary accommodation, in particular artistic activities. These services, in accordance with the provisions of article L. 111-1 of the Consumer Code, are listed on the website www.terrass-hotel.com.
"Extras": Services marketed by TERRASS" HOTEL consisting, within the framework of a contract between the establishment and the guests, of services that are different from and complementary to those offered in the provision of rooms, the essential characteristics of which are presented on the website www.terrass-hotel.com.
"Website" means the electronic service operated by TERRASS" HOTEL on the Internet and accessible via the following URL : www.terrass-hotel.com.
"WAP": a communication protocol whose purpose is to allow access to the Internet using a mobile terminal.
ARTICLE 2: SCOPE OF APPLICATION
These general conditions apply, without restriction or reservation, to all the services offered on the website www.terrass-hotel.com by TERRASS" HOTEL operating the above-mentioned website, in particular for the purpose of booking rooms and other services complementary to temporary accommodation in the establishment.
2.1.2. These General Conditions apply to all subscription operations for the services defined above carried out by the Customer.
The services listed on this website are offered to be provided to the Customer by TERRASS" HOTEL in one of its establishments to the exclusion of any other place following an effective reservation by the Customer.
2.3.1. These general terms and conditions apply throughout the period during which TERRASS" HOTEL makes its services available online on its website www.terrass-hotel.com
2.3.2. TERRASS" HOTEL reserves the right, without prior notice or compensation, to temporarily or permanently close down the website or the online booking area. www.terrass-hotel.com or the online booking area.
2.3.3. TERRASS" HOTEL shall not be liable for any damage of any kind that may result from the temporary unavailability or permanent closure of all or part of the Site or the services associated with it, such as the online booking area.
2.4 LEGAL REGIME
2.4.1. These general conditions are subject to the provisions of Articles L. 121-16 et seq. of the Consumer Code.
2.4.2. Any reservation for the consumption of the services defined above, made on the website www.terrass-hotel.com website is subject to these general and special conditions of tariffs for each of the said TERRASS" HOTEL services listed below.
2.5.1. These general terms and conditions define the rights and obligations of the parties in the context of the remote booking of services offered by TERRASS" HOTEL on its website www.terrass-hotel.com
2.5.2 They govern all the steps necessary for the reservation and the follow-up of the reservation between the contracting parties, its maintenance and its validity.
ARTICLE 3: CAPACITY AND ACCEPTANCE OF THE CLIENT
3.1 The customer has no legal right of withdrawal when purchasing a holiday online. Article L. 121-21- 8 12° of the French Consumer Code stipulates that the right of withdrawal cannot be exercised, inter alia, for contracts for the provision of accommodation services.
If you wish to cancel your reservation, please check the terms and conditions of your booking.
3.2. All customers acknowledge that they have the capacity to contract under the conditions described in the general terms and conditions below, i.e. that they are of legal age and not under guardianship or curatorship. However, the Management of the establishment reserves the right to request proof of identity from the Customer on arrival at the establishment, including, in particular, an indication of the Customer's date of birth.
3.3. The Customer acknowledges that these terms and conditions are an integral part of the establishment's contract.
3.4. The Customer accepts that the General Terms and Conditions, the contractual documents informing him/her of the specific services and rates for each of the services, as well as the order forms and the procedures for doing so, are presented to him/her online on the site www.terrass-hotel.com for the purpose of concluding the Establishment Contract.
3.5. The Customer declares that he has obtained from TERRASS" HOTEL all necessary information on the website www.terrass-hotel.com
3.6. The Customer acknowledges having read and accepted these terms and conditions, as well as all the terms of the proposal, before placing the order and accepting them in full.
3.7. Any online booking validation from the website www.terrass-hotel.com website by the customer implies prior consultation and acceptance of these terms and conditions.
3.8. The Customer's agreement to the present terms and conditions is obtained during the booking process, prior to validation of the reservation.
3.9. The Customer, prior to ordering the services, declares that the reservation of these services is made for his/her personal needs.
3.10. The Customer may save and edit these general terms and conditions on the website www.terrass-hotel.com using the standard functions of their browser and/or computer, in particular under the "Terms and Conditions" tab.
3.11. The Customer expressly accepts that the entry of the required banking information, the acceptance of the present terms and conditions and the validation of the voucher or reservation request constitute an electronic signature within the meaning of article 1316-4 of the French Civil Code, which has the same value between the parties as a handwritten signature.
3.12. The Customer, upon presentation of his identity document as stated in article 3.1 above, undertakes to complete the individual police form in the countries concerned by this article, in accordance with the provisions of article R. 611-42 of the Code de l'Entrée et du Séjour des Etrangers.
ARTICLE 4: CONTENT OF THE SITE
4.1. The site mentions the following information:
The identification of the TERRASS" HOTEL company indicating its name, the address where it is established and its e-mail address.
The essential characteristics of the accommodation offered (the information sheets for each category of room offered can be consulted outside the reservation process under the heading "ROOMS" for each of the establishments concerned, during the reservation process under the room availability calendar and during the choice of room according to the dates chosen by the Client for his reservation, which may be illustrated with a photographic image of a room at the same rate. It is however specified that THE PHOTOS ARE NOT CONTRACTUAL insofar as the elements of interior presentation or decoration as well as the sizes of the rooms are different within the same establishment or from one establishment to another).
The prices of each of the services relating to accommodation and complementary services.
The terms of payment.
The general terms and conditions of sale.
The period of validity of the offer and its price.
The minimum duration of the proposed contract, if any.
The absence of a right of withdrawal and, if applicable, the cancellation procedure.
4.2. All the information on the website is www.terrass-hotel.com is presented in French and English.
ARTICLE 5: RESERVATION
5.1. ONLINE BOOKING PROCEDURES
5.1.1. The Client chooses the services presented on the website www.terrass-hotel.comwhich offers the possibility of reserving a room or a table, according to transparent contractual rates with or without options or Extras left to the free subscription of the Client.
5.1.2. The Client acknowledges that he/she has taken note of the nature, purpose and booking terms of the services available on the website www.terrass-hotel.com and that he has requested and obtained the necessary and/or additional information to make his reservation in full knowledge of the facts.
5.1.3. The Customer is solely responsible for the choice of services and their suitability for his/her needs, so that TERRASS" HOTEL cannot be held liable in this respect.
5.1.4. The reservation is deemed accepted by the client at the end of the reservation process by clicking on the "CONFIRM RESERVATION" field.
5.2. ONLINE BOOKING PROCESS
5.2.1. The reservation is confirmed upon receipt by the Customer of the reservation confirmation sent by TERRASS" HOTEL, or upon online payment by credit card under the conditions set out in Article 5.2.4. A confirmation screen will then appear online.
5.2.2. The Client undertakes, prior to any reservation, to complete the information requested.
5.2.3. The customer certifies that the information provided is true and accurate.
5.2.4. The reservation procedure includes the following steps, it being specified that it is always possible for the Customer to reverse the reservation process:
Choice of the place of stay: the Client determines the establishment by choosing the city of the stay with a click.
Choice of the start date of the stay (arrival) and the end date of the stay (departure)
If the arrival and departure dates are not entered, a calendar is displayed showing the available or full days for the previously selected establishment. For each available day the calendar shows the best available rate under the date. This shows the best available rate per night and for a customer. By clicking on the dates, the Customer can select his arrival and departure day and thus access the following steps.
Choice of the number of rooms booked: The Client determines the number of rooms chosen for the dates of his stay by clicking on them. In the event of a reservation for several rooms, the reservation process continues room by room.
Choice of the number of adults for the room: The Client determines the number of adults per room by clicking.
Choice of the number of children for the room: The Client determines the number of children per room by clicking.
Choice of rooms and associated rates : The Customer determines by clicking between the different rooms and rates available according to the information entered in the previous steps, including their essential characteristics, such as the category of the room on the date previously chosen, its price, its level of equipment, any Extras included for special offers, cancellation conditions and payment conditions. It is reminded here that the photos or perspectives integrated into the site are non-contractual.
Choice of Extras: the customer can add, by a simple click and according to their availability, one or more extras proposed according to the information entered during the previous stages. These extras display prices, quantities and particular characteristics. By clicking on "add" or "add an item", the Client completes the selection and entry of the items covered by the online reservation, without prejudice to the possibility of modifying the elements of the reservation by going back to the previous reservation process.
Summary of the reservation: display of the summary of the reservation in an insert on the left.
Finalisation of the reservation : by clicking on the "confirm my booking" button, the Client validates the elements summarised and displayed making up their booking and the fields necessary for the Client to enter their identity, contact details, including postal address, e-mail and telephone number, and the type of stay, as well as the method of payment and the details of the bank card used for the online payment, and to provide a guarantee by means of the bank card details according to the chosen rate; the acceptance of these general conditions; the final validation by the Client of his/her reservation by clicking on the "Confirm reservation" field at the bottom of the page. Before confirming the booking, the Customer may write in a field dedicated to this purpose "special requests", a request for clarification or a special request, which is not contractually guaranteed by TERRASS" HOTEL unless a written response is received from the registration of the request with the possibility of providing the requested service including the indication of its rate if applicable for the purpose of acceptance by the Customer. By clicking on "Confirm Booking" the Client pays, or gives a guarantee by credit card according to the rate he has booked. Last step: registration by TERRASS" HOTEL of the reservation made by the Customer and allocation of a corresponding reservation confirmation number.
5.3. FORMATION OF THE ONLINE CONTRACT
5.3.1. In accordance with articles 3.10 and 5.2.4, the Hotel Contract is formed at the time of the Customer's reservation confirmation by TERRASS" HOTEL with the allocation of the relevant reference number as stated in the previous article.
5.3.2. The establishment's contract can only be formed once the Client has chosen the content of his/her reservation, which has been fully summarised in the last stage of the reservation process, has accepted these general conditions and finally has validated his/her reservation by clicking on the "Confirm reservation" button. Otherwise, the reservation is considered interrupted and cannot produce any effect.
5.3.3. In all cases of online bookings, a summary e-mail is sent to the Client at the e-mail address indicated in the field reserved for this purpose. This e-mail constitutes an acknowledgement of receipt of the booking and confirmation of the booking, which summarises the terms of the contract, the services booked, the prices, the price conditions relating to the selected tariff, the information relating to after-sales service and commercial guarantees, if any, the procedures for exercising the right of withdrawal or cancellation, as well as the address of TERRASS" HOTEL to which the Customer may submit any complaints.
5.4. OTHER BOOKING METHODS (NOT ONLINE)
5.4.1. Booking by telephone
22.214.171.124. Reservations by telephone as defined below are made on the telephone numbers listed.
126.96.36.199. When the Customer requests a reservation by telephone, TERRASS" HOTEL will offer the available rates and related additional services according to the Customer's request for the dates requested. TERRASS" HOTEL also requests a telephone number and an e-mail address where TERRASS" HOTEL will send the Customer these general terms and conditions of sale as well as the summary of the reservation request and, if applicable, the request to provide bank details for the purposes of registering the reservation, with or without payment during the reservation process of the price, a deposit or a guarantee by bank card details according to the applicable rate determined by the Customer at the time of his/her reservation request.
188.8.131.52. All the information and conditions required by TERRASS" HOTEL in response to the Customer's reservation request by telephone constitute substantial formalities for the registration of the Customer's reservation made by telephone. Otherwise, the reservation cannot be validated or confirmed.
184.108.40.206. By sending back at least the information required by TERRASS" HOTEL by e-mail, the Customer may not complain about the failure to register his/her reservation, as the establishment's contract will not be formed due to the Customer's failure to provide this information and conditions. Only the written confirmation of the registration of the reservation shall be deemed to constitute the conclusion of the contract.
5.4.3. Booking by e-mail
220.127.116.11. Reservations by e-mail as defined below must be made to the e-mail address indicated on the site pages, i.e. email@example.com
18.104.22.168. When a reservation request is made by e-mail, TERRASS" HOTEL will propose, by return e-mail to the address from which the reservation request is made, the available rates and related additional services, depending on the Client's request for the dates requested. TERRASS" HOTEL will send the Customer, by the same return e-mail, these general terms and conditions of sale at his/her request, as well as the summary of his/her reservation request and, if applicable, the request for bank details for the purposes of registering his/her reservation, with or without payment during the reservation process of the price, of a deposit or of a guarantee deposit by bank card details according to the applicable rate determined by the Customer at the time of his/her reservation request.
22.214.171.124. All the information and conditions required by TERRASS" HOTEL in response to the Customer's reservation request by e-mail constitute substantial formalities for the registration of the Customer's reservation made by e-mail. If the Client, having made a reservation request by e-mail, does not comply with the requirements of these TERRASS" HOTEL general terms and conditions of sale, the Client may not complain that the reservation has not been registered. Only the written confirmation of the registration of the reservation shall be deemed to be binding.
5.5 Right of Withdrawal / Cancellation by the Customer :
5.5.1. For Accommodation services (reservation of rooms within an establishment or other types of accommodation), the Customer is reminded that he does not have the right of withdrawal provided for in article L. 221-18 of the French Consumer Code, and this in accordance with article L. 221-28 paragraph 12 of the French Consumer Code, which excludes this right for contracts relating to the provision of accommodation services which must be provided on a specific date or at a specific time.
5.5.2. Without prejudice to the provisions of Article 5.5.1, the contractual conditions may, where applicable, provide for a right of cancellation, depending on the content of the reservation validated by the Client, and as indicated for each fare, when the reservation is made under the heading "Flexible rate". In this case, the Client has been informed of the relevant cancellation conditions. These conditions are also mentioned during the various stages leading to payment.
5.5.3. If the specific conditions of the rate allow it, either for bookings made under the heading "Flexible rate" or under another heading expressly mentioning the benefit of this right of cancellation, the right of cancellation by the Customer must be exercised before 3pm, two days before arrival - Paris time (France). Late notification of cancellation will result in the application of late cancellation charges equal to the first night's accommodation, plus any extras included in the Customer's reservation, according to the rate applicable to the reservation validated by the Customer, all taxes included.
5.5.4. The right of cancellation defined in article 5.5.2, can be exercised by the Customer on the website www.terrass-hotel.comThe right of cancellation defined in article 5.5.2 can be exercised by the Client on the website, under the page my account, after logging in with his confirmation number or by email and password. The option tab then proposes the cancellation of the reservation. By clicking on the OK button, the cancellation will take effect immediately and all packages associated with this booking will also be cancelled. An email confirming the cancellation will be sent to the customer.
126.96.36.199 Depending on the offers selected by the Customer, cancellation by telephone is also possible. This must be accompanied by an email from the Customer and will be followed by a cancellation confirmation email from TERRASS" HOTEL.
5.5.5. In the event of interruption of the stay, the entire agreed price will be collected without any right to reimbursement or to any credit or exchange for the Client for the part of the stay not consumed in the establishment. In the case of a reservation with payment during the reservation process, no reimbursement will be granted.
5.5.6. Unless otherwise expressly stipulated, in particular if extras have been purchased for this purpose, the customer must leave the room before 12.00 p.m. on the day of the end of his stay. Failing this, and subject to availability, a late check-out will be offered. This will be charged at 50% of the room rate on the day of late check-out. This rate ends at 6pm French time. After this time, an additional night will be charged. Overnight rates will vary according to the room occupied and the day monopolized. If a room is not available, TERRASS" HOTEL reserves the right to access the unoccupied room in order to prepare it for new arrivals.
5.5.7. Without prejudice to the application of the right of cancellation under the conditions of article 5.5 for "Flexible rates", any no-show by the Client at the establishment (reservation not cancelled in the event of a right of cancellation and Client not present) without prior information from the establishment to take possession of the room that he has reserved, shall be deemed to constitute the release of his reservation in its entirety, implying the release of the reserved night(s) and shall automatically result in the payment of the first night's expenses relating to the reserved stay, including all the extras reserved, all taxes included, without any right to reimbursement to the Client.
5.5.8. The conditions set out in section 6 apply to all methods of booking: internet, email, telephone or social networks.
ARTICLE 6: TARIFFS & PRICES
6.1. The prices for the booking of services are indicated before and during the booking process. The prices are valid in real time and are displayed in accordance with Article 5.2.4. Similarly, for other methods of booking by telephone or e-mail, the prices are valid at the time of the booking request made by the Client. They are also accessible under the heading "view of the rates available on the calendar". In any case, the specific tariff conditions linked to each tariff/room type or additional services are shown opposite each of the services booked by the Client.
6.2. The prices indicated are per room and per adult, it being specified that the chosen rate implies by default and unless a particular "extra" is subscribed for this purpose, that the Client must take the room (check-in) at 3 p.m. and leave it (check-out) at noon. At check-in, a credit card imprint and proof of identity will be required. In the event of a no-show, TERRASS" HOTEL reserves the right to debit the credit card left as an imprint during check-in.
6.3. Prices are subject to value added tax (VAT) and are displayed in the amount including VAT at the rate applicable at the time of confirmation of the booking, in Euros or in the currency selected by the client. The prices displayed are only valid for the period indicated on the website.
6.4. If the payment is made in a currency other than the currency of the customer's country of residence, the customer will be responsible for the exchange costs.
6.5. All bookings are payable in Euros as specified during the booking process.
6.6. Unless otherwise stated, any additional services and other extras selected are not included in the price. However, the price of these additional services validated in the Client's reservation is payable during the online or offline reservation process if it is a rate other than the "Flexible rate". These rates are also subject to VAT at the rate in force at the time of the reservation, if applicable, depending on the regulations applicable to these categories of products or services at a rate other than that applicable to the reservation of rooms.
6.7. Tourist tax: the amount of the tourist tax is provided per day and per person, as an indication, and is subject to change. This tax is collected for the benefit of the municipality of Paris and must be paid on site during the stay.
6.8. The prices take into account the VAT applicable on the day of the order and any change in the applicable VAT rate will automatically be reflected in the prices indicated, in particular in the event of a change in the rate applicable on the day of consumption of the stay and the Extras subscribed to compared to the rates applicable at the time the reservation was made.
6.9. If a rate requires payment to be made at the establishment at the time of arrival or departure of your stay, and the customer's currency is not the same as that of the country in which the establishment is located, the rate charged by the establishment may be different from that communicated at the time of booking, taking into account possible changes in exchange rates between the date of booking and the dates of stay at the establishment.
6.10. Any item stolen from the room during the stay will be charged at the applicable rate. Rates available at the reception of each establishment.
6.11. In the event of damage to the room, common areas or other objects, TERRASS" HOTEL reserves the right to charge the client for the damage caused.
ARTICLE 7: PAYMENT
7.1. The Client provides their bank details as a guarantee for the booking unless special conditions or tariffs require online payment as stipulated during the booking process and, in particular, those offered under the headings "internet, best available rate".
The entry of payment methods is secured by SSL encryption. The following information will be requested in order to finalise your reservations: card number, date of validity and visual cryptogram in the case of online payment via the payment platform dedicated to this purpose. The same applies to the communication of bank details required for reservations made by telephone or e-mail, according to the conditions of form required, which imply either payment at the time of reservation, or the requirement of a deposit by credit card imprint, depending on the reservation rate.
7.2. The payment is debited at the establishment during the stay, except in the case of special conditions or rates where the payment is debited at the time of booking when certain rates are subject to the requirement of payment during the booking process in accordance with the relevant specific contractual conditions previously accepted by the Client.
7.3. The service provider chosen by TERRASS" HOTEL to ensure the security of online payments by bank card checks the validity of the customer's payment card. The payment card may be refused for several reasons: stolen card, blocked card, ceiling reached, input error, etc. In the event of difficulty or impediment, the customer must contact his bank to identify its origin and the establishment to confirm his reservation and method of payment.
7.4. If the guest books several rooms, but payment online and in any case during the booking process is only required for one room, for example, in this case the payment card used on the payment platform will be used to pay for the room concerned by the online payment and in any case during the booking process, and will also serve as a guarantee for the other rooms.
7.5. At the time of online payment and in any case when required during the booking process, the amount that is debited at the time of booking includes: the price of the accommodation, the taxes related to the accommodation, the price of additional services or "extras".
7.6. In the case of a fare subject to online payment, the debit is made at the time of completion of the booking by the Client following an online computer debit process.
7.7. Following a stay in one of the TERRASS" HOTEL establishments and regardless of how the reservation was made, an invoice is drawn up in duplicate by TERRASS" HOTEL, one copy of which is given to or sent by email to the Customer on leaving the establishment.
7.8. During the Client's stay, if payment has not already been made online and in any case during the booking process, and if the amount of the Client's invoice exceeds the value of 400 Euros, the Management may demand payment for the service provided, in respect of the said stay, in the manner provided for in this article 7.
7.9. Payment by cheque is not accepted, whether for temporary accommodation and/or catering services and/or any other services or sales of products provided by TERRASS" HOTEL to the Customer during his stay in the establishment.
7.10 In any event, any "Extras" or other services booked and delivered by TERRASS" HOTEL during the Customer's stay and not paid for in advance at the time of booking must be paid for by the Customer at the latest at the time of Check-out.
ARTICLE 8: COMPLAINTS
8.1. For any complaint the Customer is invited to send a letter or an email to :
12-14, rue Joseph de Maistre
8.1. TERRASS" HOTEL is bound by the guarantee of conformity of the services, under the conditions set out in Articles L. 111-2. of the Consumer Code, without prejudice to any additional contractual guarantee that may be specifically agreed between the parties, outside these general conditions, in a written contract duly signed by the parties.
8.2. TERRASS" HOTEL endeavours to ensure that the photographs, graphics and texts provided give as accurate an idea as possible of the accommodation, food and other additional services offered. However, the Photographs are not contractually binding, as, on the one hand, the various rooms, even if they are all at the same price, all have different dimensions and, on the other hand, variations may occur, in particular due to changes in furniture, new decoration or possible renovations. Subject to availability, with the exception of a reservation made with an express request for the allocation of a particular room and confirmed in writing by TERRASS" HOTEL, the Customer may not claim any complaint in this respect, provided that these variations do not affect the essential characteristics of the service.
8.3. TERRASS" HOTEL shall not be held responsible for the non-performance or poor performance of the reservation in the event of force majeure, acts of third parties, acts of the customer or acts of its partners such as the unavailability of the Internet network, impossibility of access to the website, external intrusion, computer viruses or, in the case of online payment, the refusal of the cardholder's banker to authorise the transaction.
8.4. Although TERRASS" HOTEL offers a wifi internet access service in the establishment, in the event of a total or partial malfunction of this service for any reason whatsoever during the stay in the establishment, the Client shall have no right to cancel the reservation, to be reimbursed for the reservation or to receive any compensation whatsoever.
8.5. TERRASS" HOTEL shall not be held liable for any indirect and/or immaterial damage, in particular, loss of profit, loss of use, acts of a third party, acts of the customer or acts of its partners.
8.6. Hypertext links on the website www.terrass-hotel.com may lead to sites other than the TERRASS" HOTEL site, which accepts no responsibility for the content of these sites or the services offered.
8.7. The customer undertakes to use the safe in his/her room for all valuables and sums of money with a value of three thousand (3,000) euros or less, or to deposit them in the hotel's central safe, and to deposit in the hotel's central safe all valuables and sums of money with a value of three thousand (3,000) euros or more.
8.8 TERRASS" HOTEL shall not be held liable for damage caused by animals present in the establishment, which remain the responsibility of their owner or keeper in accordance with the provisions of Article 1385 of the Civil Code. TERRASS" HOTEL reserves the right to invoice the owner or keeper at the rate of the damage caused.
8.9 In accordance with Article 14 of Regulation (EU) No. 524/2013, we inform the Customer that he also benefits from the possibility of filing a complaint on the online dispute resolution platform set up by the European Commission (RLL platform). The RLL platform can be accessed by clicking on the following link:https://ec.europa.eu/consumers/odr.
ARTICLE 9: MEDIATOR
In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, when the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within two months, he may submit his complaint free of charge to the consumer mediator.
The complaint must be referred to the mediator within one year of the initial complaint.
The CM2C mediator can be contacted directly online at the following address:
Or by post:
49 rue de Ponthieu
ARTICLE 10: ONLINE DISPUTE RESOLUTION PLATFORM
In accordance with Article 14 of Regulation (EU) No. 524/2013, we inform the Customer that he also benefits from the possibility of filing a complaint on the online dispute resolution platform set up by the European Commission (RLL platform). The RLL platform can be accessed by clicking on the following link:https://ec.europa.eu/consumers/odr.
ARTICLE 11: INFORMATION TECHNOLOGY, PRIVACY AND RIGHT TO PERSONAL PORTRAYAL
11.1. The information requested from the Customer during the secure reservation process is compulsory if marked with an asterisk for Biografy Group, acting as data controller, its service providers (payment, online reservation) acting on behalf of TERRASS" HOTEL.
They are used to process orders, manage the customer file and manage the newsletter.
With regard to the newsletter, the Customer may agree to receive by e-mail or sms, special offers and information on any new service created by TERRASS" HOTEL. He/she is informed that he/she may unsubscribe at any time by clicking on the link provided in the e-mail or text message.
The information provided to TERRASS" HOTEL is kept for a period of time in accordance with the legal provisions in force.
In accordance with the provisions of Law n°78-17 of 6 January 1978 relating to data processing, files and freedoms, as amended, each Customer has the right to access, rectify, oppose and delete information concerning him/her by contacting firstname.lastname@example.org.
11.2 By accepting these General Terms and Conditions of Sale, the Customer acknowledges and accepts that TERRASS'' HOTEL may be required to collect the Customer's telephone details in order to provide the Services.
In accordance with Article L. 223-2 of the French Consumer Code, and Law No. 2014-344 of March 17, 2014 on consumer affairs, the Customer has the option of registering free of charge on the BLOCTEL telephone cold calling opposition list(www.bloctel.gouv.fr) in order to no longer be canvassed by telephone. The Customer can register free of charge on this list on the BLOCTEL website.
11.3. The reservation of overnight stays and/or Extras in the establishment concerned and their consumption by Customers and/or their companions, or even mere presence in the establishment, in no way authorizes any audiovisual recording, filming or photography operation whatsoever in the premises and outbuildings of the establishment, including the rooms, with a view to their commercial, promotional, advertising, press or public relations use, illustration of an Internet site, etc., and more generally any use that is collective or likely to involve a public. The interior architecture and graphic creations adorning the common areas and rooms of the establishment are protected by copyright, the rights of which are fully reserved. Any audiovisual recording, filming, reproduction or representation of images involving the premises and outbuildings of the establishment concerned, other than for strictly private use, is subject to the prior authorization of TERRASS" HOTEL, under penalty of infringement punishable, in particular, by the civil and criminal provisions of the French Intellectual Property Code.
ARTICLE 12: MISCELLANEOUS
12.1. These terms and conditions are governed by French law.
12.2. In the event that any provision of these terms and conditions is declared null and void or ineffective in any way and for any reason whatsoever, it shall be deemed unwritten and shall not invalidate the other provisions.
All disputes that may arise between the parties in connection with the interpretation and/or execution of these general terms and conditions shall be subject, in the absence of an amicable agreement, to the exclusive jurisdiction of the competent court within the jurisdiction of the Court of Appeal of Paris, with the exception of disputes concerning non-traders, for which the legal rules on the attribution of jurisdiction shall apply.
12.3. Please note that all rooms are non-smoking. If you light a cigarette inside the TERRASS" HOTEL, we will be obliged to charge a cleaning fee of 80 euros to your credit card.
12.4. There are many decorative items in our rooms. If you like them as much as we do, you can buy them. If you happen to leave with one or more items, TERRASS" HOTEL will charge your credit card directly. Prices are available at reception.
12.5. The restaurant and rooms are accessible to people with reduced mobility. Please let us know your requirements when booking.